Shipping policy

Current time between ordering and shipping is up to 7 business days. By selecting Express Post at checkout, this does have the parcel move faster once in the post but does not speed up our processing time. If your product is running late and you need an update, please lodge an enquiry through Australia Post with the tracking number provided in your order. Every order will be provided with a tracking number. Once it’s with the post, unless it’s not tracking, then it’s out of my hands. If your tracking isn’t showing as received or in transit within 3 business days, please contact me. Public holidays and weekends will affect the tracking as most of the time a Aus Post courier collects it from my address and it isn’t scanned into the system until it reaches the sorting facility. Refunds can not be given on product in transit, if it’s after the expected delivery time, and you’ve lodged an enquiry, I can apply for a refund on shipping. If approved, I will forward this refund onto you. I can only refund on product if the product is lost in transit and the product + shipping price is refunded to me to forward onto you. If the product is just going to be late and you will receive it, then only the price of shipping can be refunded if Australia Post provides it. Please note, this is very rare and I will work with you & Australia Post to get the desired outcome.

If your item has been damaged in transit, the product is insured with Australia Post for up to $100 (unless your order is more than this.) To make a claim to be reimbursed, this must be done by you, the receiver, as outlined by Australia Post. Please find their policy here: Compensation for lost or damaged items - Australia Post (auspost.com.au)

Sometimes it is shipped via courier when discussed and approved by you. If items are damaged from a carrier other than Australia Post, please contact me at vinally@email.com so I can find out next steps on compensation.

If selecting free pick up, you will be notified when parcel is ready to be collected. Items for pick up are collected under contactless pickup.